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FAQ's

This is a section of quick questions and answers

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  • ★ Palace Data -Re: Privacy Act Guidance for Landlords and Tenants
  • Double up on Trade Me - How can I tell if this is a Palace issue or not
  • I received an Email Failed to Send Message - Owner Statements Month End
  • How do I prepare and send my Inspection Report to the Owner once I have completed the inspection
  • Sending Video Tours to H! (Harcourts)
  • Why do some of my Owner statements show a Palace Code and others don't?
  • The Paid to dates seem to go backwards on the Owner Statement.
  • Why can't I drag and drop images into either the Image Tab or the Inspection Report
  • Reporting and Recording Periodic Leases
  • Advertising Requirements for the RTA Changes
  • How to Send a Past Inspection Report/ Template to your App
  • Sending Owner Statements to the Secondary Email Address at Month End
  • Mailing List to receive all Updates regarding Palace!
  • What do the Different Colours Mean in the Document Flow Area?
  • Why can I not advertise to Trade Me?
  • Owner got Error Message when trying to send email to Palace
  • Setting Up two tenants to pay separately
  • How to reverse a partially paid or fully paid Tenancy Invoice
  • Owner wants a separate bank account for one of their properties
  • Net Off error when trying to pay Owners
  • Security Information
  • How to set up Owner Wow Calls
  • Ideas Portal
  • System Reports - Email Log
  • System Reports - Change Log
  • How to put on a Keep Back and Understanding Accumulating Keep Backs
  • How to do a Rent Reduction
  • Strict Audit No - Net Off Facility
  • How to Upload Long Video Inspections
  • Owner Is Not Receiving Our Emails
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