Help - New Palace
All you need to know can be found in here.
Dashboard
Tenant Information
- ★ System Setting - To allow you to archive a Tenant with Invoices Owing
- Change The Date that the tenant pays on - Payment Cycle
- How To Add An Existing Tenant That Is New To Your Company
- How to Archive a Duplicated Tenant
- How to enter a new tenant
- How to enter Bond Information onto the Tenant record See all 11 articles
Healthy Homes Standards | Health & Safety
Palace Tips & Tricks
- ★ Print button greyed out? Not able to Print? - Clear Cache and Cookies
- Did you know you can use Grammarly in Palace
- Did you know, that you can drag and drop files into Palace?
- Did you know, you can save and view in an Owner, Property and Tenant screen
- My Images are too big, - How do I compress them
- Palace performance slow? Check your computer's specifications See all 11 articles
Properties
Month-End and Mid-Month
- ★ Month End- Based on the Entire Month End Wizard
- ★ Reports to Check Prior To Month End
- The difference between a Remittance and an Owner statement at mid month
- Processing Mid Month
- Doing month end and I Cannot close-off month-end due to items presented in the wrong month
- Year End Statement (EOFY) - How to Read. See all 13 articles
Transactions
- ★ Changes to the Owner Payment generate Process
- ★ How do I archive ledgers - How to remove Ledgers I do not use anymore
- ★ Charging an Owner the Let Fee
- Tenancy Invoice Credit to be used for Rent
- Receipting to Multiple Tenant Invoices so comments will show on the Owner Statement
- Tenant Overpaid Rent to be used to pay Tenancy Invoices See all 42 articles
System and User Set up
Advertising and Web Uploads
Supplier, Work Orders and Maintenance
- Supplier Troubleshooting - Supplier paid but Invoice needs reversing. Paid incorrectly
- Supplier Troubleshooting - Wrong Property charged but correct supplier and supplier already paid
- Setting up Document Flow (property management company is the supplier)
- Document Flow: Can I scan all my invoices into this area?
- Invoice Priority Processing
- Setting a fixed maintenance fee or reduced fee against a property See all 23 articles
Rent Reviews and Increases
Integrations with Palace - API's
Rent Arrears
Document Workflow (Scanning and Processing)
Key Management
Mail Merge
- List of Mail Merge / Custom View Fields
- How to set up SMS Templates
- Document Templates (Setup 'Centralized' Templates for Multiple Branches / Regions)
- Sending SMS in Bulk
- Palace Liquid: How to create labels in Word (by exporting a list of owners from Palace)
- Bulk Mail Merge - Running A Bulk Email or Print Merge See all 11 articles