How Can We Help
Palace Help Documents
Commonly Asked Questions
Palace Live Process Charts
Setting Up Palace
General Administration
Palace Live
Advertising
- Why does the tick on 'publish entry online' not save
- How to set up Realestate.co.nz to link with Palace (Palace Support)
- How to upload to web sites - Client Details
- How to set up properties to feed to Trade Me
- How to preparing the web upload
- Uploading Properties to your own Custom Property site See all 7 articles
Email and SMS
Financial
- How to correct GST Rounding on Owner Statements - Not quite right?
- I am wanting to close my month off early due to Christmas, what should I do?
- How to customize your month end
- Month End Important Note- With Checklist Attached
- Which reports to check prior to month end
- How to process the end of month using the month end wizard See all 23 articles
Transactions
- Why do I have an automatic charge created against my tenant?
- How to edit Creditor Barcode if they have changed their barcode?
- How can I get Palace to process Body Corp Transactions?
- How to reverse a Partially or "Fully allocated Receipt?
- How do I clear an old Charge or Receipt against a Tenant in Tenants other amounts owing
- How to process Bank Fees in Palace See all 42 articles
Owners
- How to see the invoices attached to a statement.
- How to set up an Owners second Bank account number?
- How to remove "pending Invoices" off an Owners Statment
- How to Change your Owner Statement to show the month end payment?
- What are the Different Types of Owner Statements
- How to not charge my Overseas Owners GST on any fees See all 35 articles
Properties
Tenants
Maintenance (Creditors)
Palace Reports
- Report - Portfolio Summary (Month End)
- Which reports must be printed at month end - ie the ones that you cant reproduce later if required?
- Reports for the 5 different areas of where a property manager can be allocated?
- How to read the Ledger Summary Report
- Inspection Fee Stats does not match the Inspections Fee Ledger
- Why does the combined fees report not add up to the total of all the other fees reports See all 14 articles
Australian Client Information- Help Files
Palace Information Centre - Palace Log in website for Owners
Other Management Types
Realbase Listings System, Sales Assist and other Realbase software.
- I am buying another rent roll. Can the new data be merged with my Palace system?
- TPS Documents
- I've changed my Trademe Login, How do I update this information in Palace
- Printer is printing out blank Pages
- Sales Assist system - "After getting a new printer, one of my reports is giving an error. What should I do?"
- Old property management system - after getting a new printer, one of my reports is giving an error. What should I do? See all 11 articles
Technical Errors
- Tenant Help File
- I am getting an error whilst importing a Westpac csv file, why is this?
- How to sort PalaceLive Mac issues and errors
- Inspection App Error 401 or 1101
- Suggestion for an Inspection Report Disclaimer
- Adpad - After getting a new printer, one of my reports is giving an error. What should I do? See all 13 articles