Help - Palace Live/Server
Help documents for the legacy version of Palace
Commonly Asked Questions
- Palace Live: Duplicating a document template and changing type
- How to White List/Unblock your Email address
- Why are my clients not receiving my emails?
- How to install Citrix on a Mac
- How to Manage Commercial Properties using Palace
- How to Install Citrix Receiver on a Windows computer See all 25 articles
Setting up Palace
Process Charts - Palace Live
Setting Up Palace - Palace Live
General Administration - Palace Live
Advertising - Palace Live
- Why does the tick on 'publish entry online' not save
- How to set up Realestate.co.nz to link with Palace (Palace Support)
- How to upload to web sites - Client Details
- How to set up properties to feed to Trade Me
- How to preparing the web upload
- Uploading Properties to your own Custom Property site See all 7 articles
Maintenance/ Creditors
Email and SMS - Palace Live
Transactions and Financials - Palace Live
- Charging an Owner a Let Fee (Live)
- Why do I have an automatic charge created against my tenant?
- How to edit Creditor Barcode if they have changed their barcode?
- How to correct GST Rounding on Owner Statements - Not quite right?
- How can I get Palace to process Body Corp Transactions?
- How to reverse a Partially or Fully Allocated Receipt? See all 72 articles
Owners - Palace Live
- How to see the invoices attached to a statement.
- How to set up an Owners second Bank account number?
- How to remove "pending Invoices" off an Owners Statment
- How to enter a casual owner
- How to Change your Owner Statement to show the month end payment?
- How to pay out a casual owner See all 38 articles
Properties - Palace Live
Tenants - Palace Live
Maintenance (Creditors) - Palace Live
Palace Reports
- Which reports must be printed at month end - ie the ones that you cant reproduce later if required?
- Reports for the 5 different areas of where a property manager can be allocated?
- How to read the Ledger Summary Report
- Inspection Fee Stats does not match the Inspections Fee Ledger
- Why does the combined fees report not add up to the total of all the other fees reports
- "How do I regenerate an Institute Return (Trust Account Reconciliation Report) from a previous month?" See all 13 articles
Video Help Files
PDF Help Files
Australian specific Information- Palace Live
- How do I pay my bill with BPAY
- How to print a cheque for 'Bonds' and 'Creditor Payments'
- How to intergrate REI Forms Live for Australia
- Transaction Sequentially-Australian Complaince
- How to switch on strict audit control: This must be switched to on for all Australian clients
- How to handle licensed creditors renewals See all 10 articles
Palace Information Centre - Palace Log in website for Owners - Palace Live
Technical Errors - Palace Live
- Out of Memory Error
- I am getting an error whilst importing a Westpac csv file, why is this?
- How to sort PalaceLive Mac issues and errors
- Inspection App Error 401 or 1101
- Suggestion for an Inspection Report Disclaimer
- How to fix a 'Cannot find stored procedures error' - After Update See all 12 articles