How to Edit an Inspection on the Apple App

When you start your inspection, you can edit the template at the property and add all your information and images. When signing in to the app for the first time please check the Settings area first before conducting inspections.

CallerID

This is enabled on the device as well as on the app. Follow the prompts to enable CallerID on your device.

To enable the feature on the phone, please do the following:

• Tap on Settings
• Phone
• Call Blocking & Identification
• If Palace Liquid is disabled, tap on the slider to enable this feature

Add/Duplicate a room

You can either add the room and manually add all the features or you can duplicate the room. Usually duplicating is easier.

To add/duplicate a room
Select the three little dots at the top right-hand corner of the screen > Select either Add New Room or Duplicate Existing Room > Your new room/room copy will be showing at the bottom of the room list.

To edit the room name

Select the three little dots at the top right-hand corner of the screen > Select Edit > Press on the Pencil next to the room you want to change and enter the new room name > Save

Delete a room

You can delete a room in two different ways.

Either click on the room you wish to delete > Select the three little dots at the top right-hand corner of the screen > Delete

OR

In the Room list, Select the three little dots at the top right-hand corner of the screen > Edit > Press the x on the room you wish to delete.

Add a feature

Click into the Room you wish to edit (if you are not already in it) > Select the three little dots at the top right-hand corner of the screen > Add New Feature > your new feature will be showing at the bottom of your feature list

Rename/Delete a feature

Click on the room you are wanting to edit (if you are not already in it) > Select the three little dots at the top right-hand corner of the screen > Edit > Click on the feature you want to edit and you can type the new name here.

If you are wanting to delete the feature you can complete the above steps but instead of renaming the feature, select the dots at the top of the screen and select Delete.

Note: In the first picture below, the delete button is to delete the entire room and all attached features (you will receive a warning explaining this. To delete a specific feature you need to complete the steps mentioned above).

 

Delete the entire inspection/Delete the Draft inspection

If you accidentally selected the Full Template when you wanted a Routine, you would need to delete the draft inspection to be able to start the inspection again and select Routine.
This will delete all changes you have made since starting the inspection on the app.

To do this:
Select the three little dots at the top right-hand corner of the screen > Press Delete > Confirm you are deleting this inspection.

Reset to Master Template

When you reset the template to your Master Template, you are removing all configuration, notes and changes to the Inspection Report. You will then be able to see your Master Template (you can check the Master Template on the computer by going to System > Inspection Template).

To do this:
Select the three little dots at the top right-hand corner of the screen > Press Reset to Master Template > Confirm you are resetting this inspection to the Master Template.

Adding photos into an inspection from the camera roll/library:

When the inspection has been started and you are in the room where you want to add photos from the device's camera roll/library:

• Tap the upward-facing arrow at the bottom right of the screen
• Tap on the photos to select them to be added to the room
• Tap Done

Please Note: If the app prompts you to grant access to your Photos, tap on Allow Access to All Photos.

When the inspection has been submitted to Palace you will notice the photos will be renamed to follow the Palace naming sequence.

Communications Options:

When viewing a contact there are options to Call, Message and Email

Tapping on either of these options will open the default communications program.

Below is a short clip of what each option does.

Please Note: If there your email program is not currently set up the Email button will prompt you to add your email credentials to your device in order to email.

 

See the following article for information on uploading the inspection to Palace Liquid:
How to Upload an Inspection to Liquid on the Palace Liquid (Pink) Android Inspection App

 

For information on editing the Inspection Report on the computer please see the following help file:
How do I prepare and send my Inspection Report to the Owner once I have completed the inspection

 

Reaching out to our support team:

When creating a support request please ensure you have placed as much information as possible to help the support agent to investigate your query. I.e., full contact details, contact number, company name and items regarding the issue you are experiencing. I.e., tenant/owner/supplier/property name, a copy of a report (if possible).

If you require additional assistance, click here to submit a support request or click on the pink/white Help button from within Palace.