Move a video inspection to another property

Summary

If a video inspection was recorded on the incorrect property, you would need to move the Palace diary entry and rename the video on YouTube.

This article will cover:

Move the video link to the correct property

Go to the property diary to find the video inspection link you need to copy to another property diary.

  • Click Property > Current properties
  • Search for the property
  • Click the address
  • Click Diary
  • Click on the Inspection - Video Link

Video Link.png

  • Copy the description and the hyperlink information

Video Link (2).png

  • Navigate to the property diary you want to add the new hyperlink to

Add a hyperlink

This is a manual diary entry.

  • In the correct property diary
  • Click Hyperlink +
  • Enter the information you copied from the previous diary's Hyperlink area into the Description box. I.e., Inspection - Video Link
  • Paste the URL in the Hyperlink box
  • Click Save & close
  • To ensure the hyperlink is working, click on it. This will open on YouTube

Adding_a_Hyperlink_into_Palace.gif

Rename the video inspection on YouTube

The video on YouTube will continue to show the original address where it was recorded. This must be manually changed in the YouTube account by accessing YouTube Studio.

  • Sign in to YouTube using the same account the video was recorded in (on the inspection app)
  • Click the avatar (top-right-hand corner of the screen)
  • Click YouTube Studio
  • Click Content (On the left-hand side menu)
  • Search for the video on the list
  • Click on the pencil Details icon next to the video's thumbnail
  • Edit the text by replacing the correct/updated property address
  • When you're done editing press Save, at the top-right-hand side of the screen
  • Click on the video link in the property diary to confirm the changes are correct
  • Close/sign out of YouTube once the details are correct

Note: Don't forget to delete the diary entry in the original property diary when the above has been done.
If the hyperlink diary entry is to be added to the client portal the description has to remain as Inspection - Video Link for the video to play. Changing the description text will stop the link from being clickable and playing.

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