Inspection is not uploading

Summary

If your inspection, in the Queue area, has been uploading for over 1+ hour then this usually indicates that there is something wrong with the upload.

This article will cover:


Photo inspections

The following steps can also be used if you cannot find the inspection in Palace's Import List and property diary.

  • Ensure the property is still on the device
  • Tap Contacts > Search for the address
  • If the property isn't showing, sync the property from Palace to the app

After confirming the property is on the app:

  • Password - Have you changed your Palace password recently?
    • If your password has changed and you haven't signed out and back in on the app this would mean that the app and database are no longer linked
  • Data Connection - Changing the internet connection will help the app stop the upload and wait for you to try it again
  • Restart - Restart the device helps to clear used memory and stop the attempted upload
  • Storage Space - Check the free space on your device, search online to find instructions for your specific device. If you find that the storage space is low, delete any unnecessary files like photos, videos, or documents
  • Battery Status - A low battery will affect the speed of the app and device. The device will attempt to stay online for as long as possible and will slow all apps

If the problem persists:

  • Apple - Change the connection settings. I.e., Enable mobile and disable wireless. (The mobile data setting is found in the device's Settings app)

Apple - Wireless (1).png

  • Android - Disable the wireless feature in the app and the device. Mobile data will be the only connection used from this point. Swipe down from the top of the device's screen

Android Wireless.jpg

The below clip is an example of retrying an errored inspection that does not want to upload via a wireless connection. Disable an Apple device's wireless, enable mobile data and also the app's Upload on Wi-Fi only. If inspections are showing as uploading for a long time you can toggle from wireless to mobile even if you are not near a wireless connection. This will instruct the app to stop trying to upload and allow a manual retry.

Apple_-_Uploading_and_Errored.gif

  • Force Quit the Inspection App - Internet search "how to force quit apps" and insert your device's model in the search if you are unsure how to do this.
    • Usually, for Apple, you double-tap the home button and a list of running apps will appear and swipe an app up to force quit them.
    • Android - tap the menu button on the bottom left-hand side, find the Palace app and swipe up. (Best to force quit all running apps).
  • Go into the inspection app and stay on the Queue tab for as long as possible while the inspection uploads. Staying in the inspection app makes your phone prioritize the Inspection upload over anything else. If you were checking emails, browsing, etc. on the device it will prioritize the speed of the email app/browser and the uploading inspections take longer in the background.

Device care, app size and storage

  • Property status - If the property has been marked as Inactive in Palace this can affect the syncing of the property to Palace.
  • Available storage - If the device had limited free space available while inspections are conducted it could affect the inspections in the app, which means there is a possibility that the inspections may become corrupted. Ensure your device has ample storage space available.
    • Apple iPhone - Tap Settings > General > About and scroll down to the storage options for the Capacity and Available space. iPads have similar steps.
    • Android (Samsung) phone - Tap Settings > Device care or Battery and device care. Scroll down to Storage. Tablets and other Android devices may have similar steps.
  • iCloud storage - If your iCloud storage is full this can affect photos from saving to the device when taking photos in the app as it is trying to upload to your iCloud storage.
  • Inspection app size - If the app is rather large it may affect its functionality. Checking the size of the app in the device's (iPhone Storage)/(Android Apps) will reveal the current size.
    • Apple - Settings > iPhone Storage > Palace Liquid
    • Android (Samsung) - Settings > Apps > Palace Liquid
  • Update apps and devices - Always ensure your device's OS and apps are up to date.
  • Restart - A device that has not been restarted for a long time could cause stability issues.
  • Email Address - If the email address in Palace is deleted or changed this will affect the app and any current inspections that have not been uploaded into Palace. Always ensure the app has been synced and nothing is pending before changing email addresses/domains/passwords as the changes will affect the inspections and they may be lost.

Another option

  • Hard Restart - Perform an Internet search for your device so you can follow the button configuration required to perform this step. When that has been done and the device is ready you can access the inspection app and retry the upload.

Retrying an uploaded inspection

  • Reupload - If there is a need to reupload an inspection that has been uploaded into the property diary previously you can do this from the app's Uploaded area. However, when an inspection has been uploaded to Palace there is a minimum of 35 hours before the inspection can be reuploaded to Palace. If you retry the upload before this timeout period and the inspection does not appear in Palace you would need to wait another 35 hours before retrying the upload. Waiting 48 hours can be ideal.

Video Inspections

Uploading videos to YouTube will take some time.
Verify Channel - It is important to make sure you verify your YouTube channel. Uploading videos to YouTube is free. Videos less than 15 minutes do not require the channel to be verified. However, it is recommended to verify your channel in case you need to upload long video inspections.

Items that impact the upload speed are:

  • The stability of your mobile and wireless connections
  • Not enough available storage on the device
  • Too many apps running in the background

Note: 500 hours of video are uploaded to YouTube every minute worldwide. That's 30,000 hours of video uploaded every hour. And 720,000 hours of video are uploaded every day to YouTube.

  • If you're worried about losing the video when retrying a video inspection in the Queue area of the inspection app (Apple), you have the option to download it to your device. The app will provide updates on the progress of the upload. To ensure a smooth upload and prevent interruptions, avoid leaving the wireless area or switching between mobile data and a wireless connection
  • Confirm you are still signed into YouTube on the inspection app. Go to Settings and you should see Logout of YouTube. If it says Login to YouTube your app has signed out. Sign back into YouTube before you can upload the video inspection
  • Make sure the property address is showing on the app
  • Tap on Inspections to see if it is on the list. If the property does not appear there, sync it from Palace's Export List to the app and try uploading the inspection
  • The longer the video the larger the size the longer it will take to upload to YouTube
  • An uploaded video is processed by YouTube in 2 stages. The HD and SD versions. Once the video has been processed it will leave the Queue of the app and appear in the Uploaded area
  • The video link will automatically appear in Place in the property diary
  • You can access your channel's YouTube Studio via YouTube to see which videos are still processing and if there are duplicates in the queue that can be removed
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