Reverse a partially paid or fully paid tenancy invoice

Do you see a pop-up message saying you cannot reverse the transaction because the receipt is partially paid or partially allocated to an invoice?

reverse_tenancy_transaction.png

Simple Fix...

  • Click Okay
  • Staying in History,
  • Click on Edit, on the transaction you want to reverse.
  • In the top left corner, you will see the transaction number of the original invoice
    Reverse_tenancy_transaction_1.png
  • Now enter that number into the History search function
  • Click refresh
  • Once it shows on the screen, click edit and go into the transaction
    reverse_Tenancy_Transaction_2.png
  • On the top right-hand corner, you will see Status and it will either say paid or partially paid, etc.
  • Change to Not Paid
  • Your receipt is no longer allocated to this invoice and you can now reverse the invoice

Note: If the invoice has more than one receipt allocated to it, you will need to reallocate the receipts to the correct invoice.

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