Net Off error when trying to pay Owners

Sometimes you may be trying to pay your owners in bulk and you will get an error saying a certain Owner cannot net off.

What does this mean? 

Even though the owner has more than one property and plenty of money to clear the negative on one property, Palace cannot do the net off because one or more of the properties has a different Bank Account Number

For the net-off function to work, all properties must have the same bank account number, if they are allocated to different bank account numbers then the net-off cannot be carried out.


If strict audit is set to Yes (Property) and you have overdrawn a property, the net-off function will prevent your owner payments from being processed.


How do you work around this?



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