We are aware there is news circulating regarding a property management company who had some data leaked to the public. Due to these recent events, we wanted to take this opportunity to address any concerns you may have over your own Palace data and how we can assure your data is safe.
Like most things web-based, Palace data is backed up on a regular basis and we have access to the backed-up data if necessary. All your data is held and looked after by a third party, which in this case, our app is hosted by Azure (Microsoft Cloud Services). All backups are very secure and we both implement the best practices when it comes to the security of data.
Database Security: All our DB's are encrypted and secured behind a robust firewall and all connections are encrypted and password protected. DB's can only be accessed from specific locations and by senior Technicians.
(Further detailed information about Azure SQL Services and Security can be found at https://docs.microsoft.com/en-us/azure/azure-sql/database/security-overview)
Storage Security: As with Azure SQL Services, all BLOB Storage (e.g. large files and images) are encrypted and password protected. DB's can only be accessed from specific locations and by senior Technicians.
(Further detailed information about Azure Storage and Security can be found at https://docs.microsoft.com/en-us/azure/storage/common/storage-security-controls)
All our public-facing sites have the latest cipher encryptions to encrypt all communications to and from our services. These are also siloed from our data so the data is further isolated in that all communication from these servers has encrypted connections to your data. Along with this data protection Palace is implementing penetration testing on a regular basis to make sure all services are completely secure.
Click here for more FAQ's regarding our security.
Whilst we implement the best practices and do all that we can to look after your data, this is a great opportunity to check your own user passwords and ensure that your logins are secure and are not shared. If you wish to update your current password you can do by using the Forgot Password link on the Palace login screen.