Owner Is Not Receiving Our Emails

You may find that some of your owners are not receiving your emails or statements

This is a common issue when bulk emails are sent from Palace i.e statement runs and mail merges. Unfortunately, we can only control the emails leaving our email server and cannot control the receiving end. As our 'Palace Email Domain' isn't a well-known source like Gmail or Outlook etc. Bulk emails sent out of Palace can be identified as potential SPAM. 

For some email providers, they automatically filter emails to the recipient's JUNK/SPAM folders, others block them all together or restricts how much can be received eg. email will be received fine, however, attachments may be dropped off.


Services like Gmail, Outlook.com, and Yahoo! Mail block email to protect you from unwanted or malicious emails such as phishing, scams, and spam. In this case, they are mistaking the email that you've sent from Palace as spam or applied to their junk mail.


To avoid this from happening we suggest that you ask your clients to get their email provider to unblock or whitelist your email address. Another way to avoid the blockage of emails you can also ask the owner to add your email address to their contact list. 


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