Manage casual letting


Learn how to set up and manage casual letting in Palace.

This article covers:

About casual letting

The term "Casual" is used when the owner only requires a tenant to be found, with no ongoing management of the property needed.

Set up casual letting

Owner, property and tenancy setup

You must set up casual properties as you normally would with an owner and property, especially if you want to advertise the property online. Learn more about adding owner and property profiles in Palace.

After adding your owner and property profiles, there are some changes that must be made for commercial letting:

Owner details

Choose to put the owner on hold to manage payouts at your discretion and prevent accidental inclusion in an owner batch payout.

  • Go to: Owner > current owners
  • Search for the owner
  • Click on the owner to open their profile
  • Select the Financial tab
  • Under payment setup, select the Payment type drop-down


  • Select Hold

Property details

Ensure the management type is set to casual from the drop-down menu.

  • Go to: Property > current properties
  • Search for the property
  • Click on the property to open their profile
  • Under management, select the Type drop-down
  • Select Casual


  • Click Save & close

Note: If a pop-up box appears asking you if you Would like to set 'Commission/Fees' to "0" to reflect the 'Casual' Status. Select Yes.

Tenant details

For casual tenants, a vacate date must be set to complete the tenant record. This ensures tidiness and prevents arrears from showing.

  • Go to: Tenancy > current tenancies
  • Search for the tenant
  • Click on the tenant to open their profile
  • Under tenancy dates, enter:
  • Start date - The tenancy start date
  • Vacate date - The tenancy vacate date. This is needed to archive the tenant immediately. For example, if the tenant has paid one week's rent in advance, set the vacate date accordingly


  • Click Save & close

Note: When you're preparing the tenancy agreement and bond lodgement form, please make sure the landlord's name is the owner's, not your company's.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.