Once you have loaded in the new user and click on Save and Close
Now highlight the name of the person in the list and click on the drop down button next to the Edit button
Select "Set Up Login Details"
A pop up box will appear with the email address of the new person, if that is correct, then click on confirm
This will send an email to the person and they follow the link to set up the password.
If for some reason that this does not work, send them to the www.getpalace.com website and click on log in, when the screen pops up, click on forgot password and follow that through