Configure out of office auto reply for your Palace email


An out-of-office message also called an OOO message or an autoresponder email message, is used when you won't be able to respond or read emails for a specified period. They tell your contacts why your response will be delayed and how to get the information or services they need while you are away.

This article covers:

Set up your email auto-reply

To use this feature, you must use our email domain which allows you to send & receive emails within Palace.

  • On the left-hand side of Palace click on Users > Current users
  • Look for your name, go to the far right-hand side and click on the Edit drop-down option
  • Click on Email Auto reply

Note: This is based on the person logged in, so you cannot set it up here for another person. However, it is still available on the drop-down arrow next to the user name in the User area.


If you’re looking to have a default auto-reply that is left on indefinitely, leave the end date field blank. You will be taken to the email set-up screen, where you will get to choose the subject line, start/end date & email content for your auto-reply.

  • Once you’re happy with your changes, click Save & Close and your auto-reply will automatically be turned on

Note: If you copy and paste into this area and there are images they will break the process.

Remove your email auto-reply

If you haven’t set an end date for your Auto Reply, you can manually turn this off.

  • Access your auto-reply set-up screen (as shown in the previous step) and at the top of your screen, you will see the option to click on More
  • You will see Remove auto reply and your screen will automatically refresh and navigate you back to the main users' screen
  • This removes the auto-reply and clears all fields in the set-up screen for you.
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