Placing your letterhead/logo into Palace

Adding a company letterhead/Logo to Palace.

• Click on System, Settings and click on the Letterhead tab. Drag and drop your logo here.
• This logo will appear in your Statements, Invoices and some reports. It does not go onto your Document Templates. Any document templates where a letterhead is required will need to be added when you create or edit the document.
• The maximum supported dimension size is 2126 x 295 pixels. Anything smaller than that will be OK. However, using the frame helps if the logo is needed to be placed on the right or left of a document.
• Supported format: JPG/JPEG

Tip: If your logo has a white background it can be placed within the above dimensions for the best outcome.

If you require assistance with your logo, let us know and we can arrange for one of our team to help.
Either email Palace.Support@mrisoftware.com or use the "Help" button in Palace to submit a support request with all the details you would like to have on the letterhead and attach a copy of a high-resolution logo you would like uploaded to Palace.

If you would like to add/create email signatures for your team in Palace, the following article explains how this can be done: Adding a User Email Signature

If you would like to add/create a Client Portal letterhead/logo in Palace, the following article explains how this can be done: Client Portal - Set Up and Explanation

Reaching out to our support team:

When creating a support request please ensure you have placed as much information as possible to help the support agent to investigate your query. I.e., full contact details, contact number, company name and items regarding the issue you are experiencing. I.e., tenant/owner/supplier/property name, a copy of a report (if possible).

If you require additional assistance, click here to submit a support request or click on the pink/white Help button from within Palace.