Why does my Palace Time Out so often?

This is caused by your settings on your Computer under Screen saver. We recommend disabling your Screen Saver to avoid time out issues.

Very common issue when your using Palace Live and your Palace "Kicks you Out" this can be resolved, quick and easy doing the following steps:

Go to Control Panel- Personalization

At the bottom of the screen, you will see Screen Saver- Click here

Now where highlighted in the below image click the drop down and select None or remove the tick next to the amount of minutes to wait to display login screen.

Now click Apply and Okay

 

This will save your settings and should stop your Time out issues on Palace.

 

Please get in touch with Palace Support if the problem tends to persist after doing the following steps.

 

 

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