How to do a 14 Day Arrears letter to a Tenant

There are two ways of processing a letter depending on whether you are sending an individual letter or bulk letter.

• To send an individual letter - Go to the diary and click on correspondence (Select the letter -Rent Overdue) - for more information click here to be taken to the Diary Help file
• To send a bulk letter - Go to mail merge - click here to be taken to the mail merge file for more information
• Make sure you select the diary group "Rent Overdue" in all your letters
• Make sure your letters are using the mail merge field "Tenant Group: Net Rent Owing", this takes into consideration any part payment (rent in credit)

Related Links:

• Summary/Overview
• Sending an SMS (Text) to a Tenant
• Rent Overdue Reports and How To Read Them