There are two ways of processing a letter depending on whether you are sending an individual letter or bulk letter.
- To send an individual letter - Go to the diary and click on correspondence (Select the letter -Rent Overdue) - for more information click here to be taken to the Diary Help file
- To send a bulk letter - Go to mail merge - click here to be taken to the mail merge file for more information
- Make sure you select the diary group "Rent Overdue" in all your letters
- Make sure your letters are using the mail merge field "Tenant Group: Net Rent Owing", this takes into consideration any part payment (rent in credit)