1. Make sure the new agent is added to the Agent's area with the appropriate commission percentages.
2. Click on Tools - Options Advanced - Change Agent All
3. Select the Old agent first, then the new agent.
4. Go to Internet Transfer - Click on OPTIONS - (Custom Company) and click on button called REAXML Reset.
Palace will change four agent settings :
1. Primary Agent on the Owner record
2. Property Manager on the property
3. Publish Agent on the Property
4. Agent on the inspection records