The steps below will help you finish the records of a Property Manager that is leaving or has left already. Sometimes a user leaves or has to leave quickly and there are steps you can take immediately
We at Palace can unlink their access but there are steps you can take
- Change the password to their email address (their company one) and then use the "Forgot password" (Palace log in screen) to send that email address a reset Palace password email - You can get that email in their company email account, use the link to change the Palace password.
Note: Make sure all their inspections have been uploaded from their phone first.
Note: Palace Pink App is attached to the same email and password as Palace so by doing the steps above, you will also be locking them out of their app as well.
Note: If they are using an old inspection App, upload any inspections and then notify us and we can remove their access.
Then in Palace