Owner payment net off to create a negative amount, how to fix?


Firstly, you will find that this was for an owner of multiple properties, and some properties with a positive balance had a keep back amount that caused the overall owner payment to be overdrawn.

Secondly, locate the transaction numbers that were created in error (none would have been on the direct credit schedule) and reverse them in the History area.

Thirdly, reconcile the error transactions against the reversals to clear your bank reconciliation.

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