How to sort PalaceLive Mac issues and errors – Welcome, Palace Support Centre

If you get this error:

Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust "GeoTrust DV SSL CA", the issue of the server's security certificate.

Then this was Duncan's response:

WINDOWS MACHINES

If this is a windows machine please use the following link on the machine having problems...

Please click on the 'Fix It' button half way down the page...

http://support.microsoft.com/kb/2801679

MAC MACHINES

Here are the instructions for fixing this issues on the Mac.

Download the following file at...

http://www.realbase.co.nz/GeoTrust.zip

Save the content "GeoTrust DV SSL CA.cer" to the Mac Desktop
in Finder, go to Applications –> Utilities
launch Keychain Access
open the "System" keychain and import the certificate (File –> Import Items)
restart your Macintosh and then try to access Palace Live again

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