How to sort PalaceLive Mac issues and errors

If you get this error:

Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust "GeoTrust DV SSL CA", the issue of the server's security certificate.

Then this was Duncan's response:

WINDOWS MACHINES
If this is a windows machine please use the following link on the machine having problems...
 
Please click on the 'Fix It' button half way down the page...
 
http://support.microsoft.com/kb/2801679
 
 
MAC MACHINES
Here are the instructions for fixing this issues on the Mac.
 
Download the following file at...
 
 
  • Save the content "GeoTrust DV SSL CA.cer" to the Mac Desktop
  • in Finder, go to Applications –> Utilities
  • launch Keychain Access
  • open the "System" keychain and import the certificate (File –> Import Items)
  • restart your Macintosh and then try to access Palace Live again
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Please sign in to leave a comment.