This is the first Year to Date statement since the new Holiday system was introduced, so we thought it was worth explaining
Year/Month: Each month separately
Rent: This is the holiday rental income that has been received in the month for all bookings, current and future.
Intro funds: Any money that the Owner has paid to you to pay for maintenance etc
T. Reimburse: This column will not show anything for Holiday properties
Fees: This is the management fee that is charged on all income (See Rent Column) (Palace takes over the commission as rent is received)
Invoices: Any maintenance invoices paid
Payments: Actual Owners payments paid out for completed holiday bookings with clear funds
Net: The net column takes the income (Rent and Intro funds) and then minus's the expenses (Fees, Invoices and Payments) and shows the leftover money. (For Holidays this is normally made up of future booking money)
Reaching out to our support team:
When creating a support request please ensure you have placed as much information as possible to help the support agent to investigate your query. I.e., full contact details, contact number, company name and items regarding the issue you are experiencing. I.e., tenant/owner/supplier/property name, a copy of a report (if possible).
If you require additional assistance, click here to submit a support request or click on the pink/white Help button from within Palace.
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