Why can't I drag and drop images into either the Image Tab or the Inspection Report

I am trying to drag an image into the Images tab but it won't appear.

Here are some of the reasons

  1. The image size is too large, (if Palace is showing Processing for quite a while after you have dragged and dropped images, then this is likely the cause.) You can compress images using the following if you need to. https://bulkresizephotos.com/en
  2. The images are in a Zip Folder. You can only drag and drop them from a normal folder into Palace
  3. The images are not on the computer. This happens if you access the images from the camera but don't save them to the computer
  4. The images are in an unsupported format. The JPG format is recommended for Palace. Other formats are not supported for images.
  5. The property is archived. You need to reinstate the property to be able to add images.

Below is an example of the Bulk Resize Website. Drag an image into the Drag & Drop Images Here! and click on Start.


If you want to resize multiple images you can drag them into the "Drag & Drop Images Here!" and click on "Start". The images will resize, automatically be compressed into a ZIP file and downloaded to your computer's Downloads folder. The photos must be extracted from the ZIP file before they can be dragged and dropped into Palace.

Right-click the ZIP file and click on Extract All. Click Extract on the next pop-up window. When the files are extracted the folder can be opened and the images can be dragged and dropped into Palace.



Converting HEIC images to JPG:

  • Open the FreeConvert website - https//www.freeconvert.com/heic-to-jpg
  • Select the photos from the folder on your computer and drag and drop them into the website
  • Click Convert to JPG when the files have loaded on the website
  • Depending on the number of photos it will take some time for them to convert. When they are all converted click on the Download all button

Please note: If the browser has a pop-up blocker you will need to allow pop-ups from this website so the file can be downloaded. Enable pop-ups and then click on the Download all button again.

  • The browser will inform you that the file has been downloaded. The photos will be in a compressed folder. Uncompress the files to a regular folder. The folder may be called compressed.zip
  • If the file names end with the HEIC extension they can be renamed to remove those letters. The photos are now in JPG format.

Please see the below GIF of the above information:




Reaching out to our support team:

When creating a support request please ensure you have placed as much information as possible to help the support agent to investigate your query. I.e., full contact details, contact number, company name and items regarding the issue you are experiencing. I.e., tenant/owner/supplier/property name, a copy of a report (if possible).

If you require additional assistance, click here to submit a support request or click on the pink/white Help button from within Palace.

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