How does Email forwarding work

If the email has originated from Palace and gone to the client, the reply from the client will show in both outlook and Palace.
 
Then if the Property manager replies to the client from Outlook, Palace will still record the email in Palace.
 
-------->Then when the client replies again the email will go to both Outlook and Palace.
 
The trouble occurs when the client or the PM change the subject line, if that happens then the link is broken
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