How to whitelist/unblock your email address

Summary

To whitelist an email address just means you add them to your approved senders list. This tells your email client that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk folder.

This article covers:


How it works

In this article, we've outlined the steps to whitelist your email address for Gmail, Outlook, and Yahoo. It's a good idea to send a bulk email from Palace to your clients, explaining how to whitelist your Palace email address to ensure they don't miss any important emails.

Whitelist an email address with Gmail

Sign in to your Gmail account and add the email address that is sending you an email (eg support@onlinegroups.net) to your Contacts. Google will usually deliver emails from addresses that are in your Contacts.

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net)
  3. Select all the emails shown
  4. Click More and then Not spam

Create a filter to tell Google to whitelist emails from a domain or online group.

  1. Click the Settings (cog) icon in the top-right corner, and click See all settings
  2. Click on Filters and blocked addresses and then Create a new filter
  3. Click on Filters and then Create a new filter
  4. Enter the email address you want to whitelist in the From field.  For example, messaging-service@post.getpalace.com or @rent-mx.com
  5. Click Create filter
  6. Options to select are - Star itNever send it to Spam and Always mark it as important
  7. Click the Create filter button

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  • Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
  • In both the From and To fields, you can enter either a specific email address or an entire domain
  • To enter multiple domains in each field separate them with OR as in “onlinegroups.net" OR "groups.yahoo.com”

See also Google’s help on Legitimate mail to a group is marked as spam and Gmail marks valid email messages as spam

Whitelist an email address with Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail sign in to your account at Outlook.com and do the following.

Add the email address that is sending you an email (eg support@onlinegroups.net) to your Outlook.com Contacts. Outlook.com will usually deliver emails from addresses that are in your Contacts.

Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add the domain of the email you want to whitelist to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists

To whitelist all emails from a domain, add the domain to the list of safe senders

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To whitelist, an online group, add the group address to the list of Safe mailing lists.
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  • In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
  • In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses

See also Outlook.com’s help on I didn’t receive an email someone sent me.

Whitelist an email address with Yahoo! Mail

Sign in to your account at Yahoo! Mail and do the following.

Add the email address that is sending you an email (eg support@onlinegroups.net) to your Yahoo! Mail Contacts. Yahoo! will usually deliver emails from addresses that are in your Contacts.

Create a filter for the address

  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Either
    • enter the domain of the email you want to whitelist in the Sender field, or
    • enter the email address of the online group you want to whitelist in the Recipient field
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again
To whitelist all emails from a domain, enter the domain in the Sender field.
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To whitelist, an online group, enter the group email address in the Recipient field.
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  • Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
  • Create a new filter for each domain or email address you want to whitelist

Whitelist an email address with Hotmail

Sign in to your Hotmail account and add the email address that is sending you an email (eg support@onlinegroups.net) to your Contacts. Hotmail will usually deliver emails from addresses that are in your Contacts.

  1. Open your mailbox and click Settings (upper right-hand corner)
  2. Click Junk email
  3. Under Safe senders and domains, click Add and fill in the email and/or the domain address

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  • Browse the Blocked senders and domains list to make sure it is free from any Palace-related email addresses and domains

Additional information

  • You should also check that the mailing's email address is not in your Blocked Senders list.  You can find your blocked senders list by following the directions above and going to the blocked senders list instead of the safe list. If you see the mailings from an address on this list, select it and click the remove button.
  • Changes made to the webmail's UI (User Interface) may mean that some of the above steps are obsolete, if this were to happen, you can perform an Internet search on how to whitelist with your chosen email supplier.
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