How to Whitelist/Unblock your Email address

In this article, we have the steps on how to white list your email address for the following Email providers Gmail, Outlook and Yahoo.

We recommend you send a bulk email out of Palace to your clients on how to white list your Palace email address to avoid any missed emails.

How to whitelist an email address with Gmail

Sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address that is sending you an email (eg support@onlinegroups.net) to your Gmail Contacts. Google will usually deliver emails from addresses that are in your Contacts.

Mark messages as "Not spam"

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

1. In Gmail, navigate to the spam folder.
2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
3. Select all the emails shown.
4. Click More and then Not spam.

Create a filter for the address

Create a filter to tell Google to whitelist emails from a domain or online group.

1. Click the 'cog' icon in the top-right corner, and then See all settings
2. Click on Filters and blocked addresses and then Create a new filter
3. Click on Filters and then Create a new filter
4. Enter the email address you want to whitelist in the From field.  For example, messaging-service@post.getpalace.com
5. Click Create filter
6. Options to select are - Star it, Never send it to Spam and Always mark it as important
7. Click the Create filter button

• Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
• In both the From and To fields, you can enter either a specific email address or an entire domain
• To enter multiple domains in each field separate them with OR as in “onlinegroups.net OR groups.yahoo.com”

See also Google’s help on Legitimate mail is marked as spam.

How to whitelist an email address with Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address that is sending you an email (eg support@onlinegroups.net) to your Outlook.com Contacts. Outlook.com will usually deliver emails from addresses that are in your Contacts.

Add the address to your safe senders

1. Click the cog icon in the top-right corner and then More mail settings
2. Select Safe and blocked senders and then Safe senders
3. Add the domain of the email you want to whitelist to the list of Safe senders
4. Return to Safe and blocked senders and then select Safe mailing lists
5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists

Tips:

• In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
• In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses

See also Outlook.com’s help on I didn’t receive an email someone sent me.

How to whitelist an email address with Yahoo! Mail

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you an email (eg support@onlinegroups.net) to your Yahoo! Mail Contacts. Yahoo! will usually deliver emails from addresses that are in your Contacts.

Create a filter for the address

1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Either
   • enter the domain of the email you want to whitelist in the Sender field, or
   • enter the email address of the online group you want to whitelist in the Recipient field
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again

Tips:

• Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
• In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
• Create a new filter for each domain or email address you want to whitelist

How to whitelist an email address with Hotmail

Log in to your Hotmail account,

1. Open your mailbox and click “Options” (upper right-hand corner).
2. Click the “Junk E-Mail Protection” link.
3. Select the “Safe List” link.
4. Copy and paste username@domain.com into the dialogue box titled “Type an address or domain”.
5. Click the “Add” button next to the dialogue box.

If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.  

You should also check that the mailing's email address is not in your Blocked Senders list.  You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List".  If you see the mailing's from an address on this list, select it and click the Remove button.

Please note: Changes made to the UI (User Interface) may mean that some of the above steps are obsolete, if this were to happen, you can perform an Internet search on how to whitelist with your chosen email supplier.

E&OE