Understand Hostaway integration


The Hostaway integration allows you to synchronize and manage your vacation rental listings, bookings, calendars, and guest communication seamlessly within Palace.

This article covers:

Configure Hostaway

If you currently use or have signed up with Hostaway, you can now activate the Palace and Hostaway integration. This area is permission-based. If you cannot access the settings area, ask your manager or administrator to assist you.

  • From the Hostaway dashboard, go to Settings > Hostaway API
  • Select Create
  • Enter a name for the API Key. I.e., Palace


  • Select Create
  • A pop-up confirmation window will appear, containing the Account ID and API key (these will be needed later)


Note: This will only be displayed once so ensure you copy this for when you configure Palace.

  • Go to Settings > Integrations
  • Scroll down to the Unified Webhooks section
  • Under the Add Webhook section, copy and paste the following link into the URL Field - https://lpwebhookservice.azurewebsites.net/api/Webhook
  • Set the Is Enabled field to Yes
  • Select Add and you should see a success message

The setup for the integration on the Hostaway side is now completed

Configure Palace

  • Go to System > Settings
  • Click on Integrations
  • Click on the Setup Hostaway button


  • In the pop-up window, enter the Hostaway account ID and API key information provided to you via the configure Hostaway step earlier in this article
  • Click Save Changes

The integration is now active.

Important information

Some important notes covering the initial linking of Palace properties to Hostaway listings and the manual sync function

  • To proceed, it is necessary to first load your properties or listings in Hostaway
  • In Palace > go to those properties
  • Select the Link to Hostaway Listing
  • Select the Hostaway listing in the pop-up box


Once the link is successful, 2 things will happen:

  • A Manual Sync option will appear - Selecting this option will bring through all current related Guests (Reservations) where the check-in date is equal to or greater than today, and the Status equals New****


  • On the Integration side - Newly added Guests (Reservations) in Hostaway for that listing, from that point on will feed through to Palace - these take about 30 seconds to come across
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