How Can We Help
Setting Up Palace
- Why does my Palace Time Out so often?
- Understanding the Palace Dashboard/ Home Screen
- Company and Palace Settings Set Up
- How to install PalaceLive onto a microsoft computer (Citrix)
- How to install PalaceLive - Citrix Plugin for Mac (Recommended)
- Standard Default Settings
Administration
- Not Receiving emails after updating to Office365
- Do you get charged, when you reply to a SMS that has been sent out of Palace
- How to add Template Letters From Palace
- Diary Groups
- How to send an email
- How to attach an external file
Financial
- How to correct GST Rounding on Owner Statements - Not quite right?
- I am wanting to close my month off early due to Christmas, what should I do?
- How to customize your month end
- Summary
- Summary With Month End Checklist Attached
- What are the steps/checks that I should be taking prior to month end and what steps are involved in a successful month end?
Transactions
- How to edit Creditor Barcode if they have changed their barcode?
- How can I get Palace to process Body Corp Transactions?
- How can I reverse a payment when I get the pop up box saying "I cannot reverse a "Partially' or "Fully allocated "Receipt"?
- How do I Charge an Owner a Let Fee- Australia
- Transaction Sequentially-Australian Complaince
- How do I clear an old Charge or Receipt against a Tenant in Tenants other amounts owing
Owners
- How to see the invoices attached to a statement.
- How to set up an Owners second Bank account number?
- How to remove "pending Invoices" off an Owners Statment
- How to Change your Owner Statement to show the month end payment?
- How to not charge my Overseas Owners GST on any fees
- How to read the owner list
Properties
- How to add Insulation information and Create a report?
- Important Notes and Set-up
- Property Reports
- How to read the property details tab - (Double Click)
- Options Available On A Right Click Of A Property
- How to add a new property
Tenants
- How to read the Tenant List
- How to read the Tenant detail Screen
- How to understand the options available on a right click
- How to do Set Up A New Tenant
- How to Receipt a Tenant Debit - Receipt Tenant other
- How to Assign Tenant Money to a Tenant Invoice
Maintenance (Creditors)
- How to receipt money back from a creditor that was over paid
- How to use Maintenance Manager (also covers Other solutions)
- Creditor Reports
- How to enter a creditor
- How to set up creditor default comments
- Water Rates Background and Description
Palace Reports
- Which reports must be printed at month end - ie the ones that you cant reproduce later if required?
- Reports for the 5 different areas of where a property manager can be allocated?
- How to read the Ledger Summary Report
- Inspection Fee Stats does not match the Inspections Fee Ledger
- What are the Different Types of Owner Statements
- Why does the combined fees report not add up to the total of all the other fees reports
Australian Client Information- Help Files
- How do I pay my bill with BPAY
- How to print a cheque for 'Bonds' and 'Creditor Payments'
- How to intergrate REI Forms Live for Australia
- How to charge an owner a let fee - Australia
- How to switch on strict audit control: This must be switched to on for all Australian clients
- How to handle licensed creditors renewals
Palace Information Centre - Palace Log in website for Owners
Other Management Types
- How to Manage Commercial Properties using Palace
- How to enter a casual owner
- How to pay out a casual owner
- How to print a report for casual properties
- How to deal with casual bonds
- How to archive and re-instating casual owners and properties
Realbase Listings System, Sales Assist and other Realbase software.
- I am buying another rent roll. Can the new data be merged with my Palace system?
- TPS Documents
- I've changed my Trademe Login, How do I update this information in Palace
- Printer is printing out blank Pages
- Sales Assist system - "After getting a new printer, one of my reports is giving an error. What should I do?"
- Old property management system - after getting a new printer, one of my reports is giving an error. What should I do?
Technical Errors
- Setting Up Document Templates
- Tenant Help File
- I am getting an error whilst importing a Westpac csv file, why is this?
- How to sort PalaceLive Mac issues and errors
- Inspection App Error 401 or 1101
- Suggestion for an Inspection Report Disclaimer
Mobile App
Inspections/ App
- Andriod Beta Version for Inspection App
- How do you delete a feature off a room in the Android App
- How to remove a room off the Android App
- Why can't I delete the images in my inspection that i no longer want
- How to reset your Inspection App Password
- How to set up your username and Password for the Inspections App
Training
Video Tutorials
PDF Help Files
Sales System
Administration PDF Help Files
Inspections PDF Help Files
Maintenance/ Creditors
Owners PDF Help Files
Financial PDF Help Files
Transaction PDF Help File
Tenant PDF Help Files
- ★ Rent Arrears
- ★ Tenants Help File
- ★ Tenant Debit Help File
- ★ Vacating Procedures
- ★ Assigning Tenant Money
- ★ Inspections Procedure